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Service Policy

Last updated: 2/6/2026

1. Overview

This Service Policy outlines the services provided by Raasta Foundation, our service delivery standards, and what you can expect when engaging with our charitable programs and donation platform.

2. Our Services

Raasta Foundation provides the following services:

  • Monthly Food Ration Distribution: Providing comprehensive food packages (Rashan) to families in need, including flour, rice, oil, lentils, and other essential items.
  • Zakat Collection and Distribution: Collecting Zakat donations and distributing them to eligible beneficiaries (orphans, widows, disabled individuals) in compliance with Islamic principles.
  • Sadqa and Khairat Services: Facilitating voluntary charitable donations and ensuring transparent distribution to deserving recipients.
  • Nutritional Support Programs: Providing specialized nutritional support for children and nursing mothers to combat malnutrition.
  • Emergency Relief: Responding to emergency situations with immediate food and support distribution.
  • Volunteer Programs: Organizing and managing volunteer activities for community engagement.

3. Service Delivery Standards

3.1 Transparency: We maintain complete transparency in our operations, providing regular updates on fund utilization and program impact.

3.2 Timeliness: Monthly rations are distributed on scheduled dates. We strive to minimize delays and communicate any changes promptly.

3.3 Quality Assurance: All food items distributed meet quality standards and are safe for consumption. We work with verified suppliers and conduct regular quality checks.

3.4 Dignity and Respect: We treat all beneficiaries with dignity and respect, ensuring a dignified distribution process.

4. Donation Services

4.1 Online Donations: Our website provides a secure platform for making donations through various payment methods including credit/debit cards, bank transfers, and mobile wallets.

4.2 Recurring Donations: You can set up monthly recurring donations to support families on an ongoing basis. You can modify or cancel recurring donations at any time.

4.3 Donation Receipts: All donations are acknowledged with an official receipt via email, which can be used for tax deduction purposes.

4.4 Donation Allocation: You can specify how you want your donation to be used (e.g., monthly rations, emergency relief, nutritional support). We honor these preferences to the best of our ability.

5. Beneficiary Services

5.1 Eligibility: Beneficiaries are selected based on verified need assessments, prioritizing widows, orphans, disabled individuals, and daily wage earners.

5.2 Registration: Potential beneficiaries can register through our website or by contacting our office. All applications are reviewed and verified.

5.3 Distribution Process: Beneficiaries receive notifications about distribution dates and locations. Distribution is conducted in an organized, respectful manner.

6. Service Availability

Our services are available throughout Pakistan, with primary operations in major cities including Islamabad, Karachi, Lahore, and Peshawar. We continuously expand our reach to serve more communities.

7. Customer Support

We provide customer support through:

  • Email: raasta.foundation.life@gmail.com (Response within 24-48 hours)
  • Phone: 03145597407 (Monday to Friday, 9:00 AM - 5:00 PM PKT)
  • Office Visit: House 1635, St 58, Phase 3, Bahria Town, Rawalpindi

8. Service Limitations

While we strive to serve all those in need, our services are subject to available resources and funding. We cannot guarantee that all applicants will receive support, but we maintain a fair and transparent selection process.

9. Reporting and Accountability

We publish annual reports detailing our activities, fund utilization, and impact. These reports are available on our website and can be requested via email. We are committed to accountability and transparency in all our operations.

10. Changes to Services

We reserve the right to modify, suspend, or discontinue any service at any time. We will provide reasonable notice of significant changes that may affect donors or beneficiaries.

11. Contact Information

For service-related inquiries, please contact us:

  • Email: raasta.foundation.life@gmail.com
  • Phone: 03145597407
  • Address: House 1635, St 58, Phase 3, Bahria Town, Rawalpindi
  • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM PKT